Data controller
The controller of personal data is Continental Kraków, Mikołaja Zyblikiewicza 20, 33-332 Kraków. Full legal business details will be completed after the owner provides them. Data enquiries: +48 668 753 511 · Telegram: @continentalcracow · WhatsApp: +48 668 753 511.
Data we collect
We process data voluntarily provided through forms, chat and booking contact: name, phone number, optional email, message content, site language, request reference, contact date and basic technical data required for security.
Purposes
We use data to respond to enquiries, handle bookings, communicate through reception, process job applications, protect the website, administer the service and — once analytics tools are deployed — measure website and campaign performance.
Legal bases
Processing is based on steps taken at the request of the person before entering into a contract, legitimate interest in handling enquiries and website security, legal obligations where applicable, and consent where required, including certain cookies and marketing tools.
Recipients
Data may be processed by hosting providers, website systems, communication tools, analytics, backup and technical support providers only to the extent necessary for the service. We do not sell personal data.
Transfers outside the EEA
If tools such as Google Analytics, Google Tag Manager, Meta Pixel or Telegram are used, some data may be processed outside the European Economic Area. In such cases we apply available safeguards, including processing agreements and Standard Contractual Clauses where required.
Retention
Messages and requests are kept only as long as necessary to handle the matter, booking and possible claims. Technical logs are kept for a limited security period. Marketing cookie data follows consent settings and provider policies.
Your rights
You have the right to access, rectify, erase, restrict processing, transfer data, object to processing and withdraw consent where processing is based on consent. You may also lodge a complaint with the Polish supervisory authority, UODO.
Cookies and analytics
The website may use technical cookies necessary for operation and — after implementation and consent where required — analytics and marketing cookies. Advertising tools such as Google Ads or Meta Pixel will not be activated without proper consent configuration.
Security
We apply technical and organisational measures appropriate to the risk: HTTPS, restricted admin access, passwords, backups, access control and server updates. Access to personal data is limited to authorised persons.